Dispatch
All orders are dispatched from the United Kingdom.
Non-Framed Prints
All orders for Fine Art Prints are placed with the Fine Art Specialist twice weekly and dispatched within 7 days. The print itself is hand-processed by a Fine Art Specialist and as such, is a manual process.
Framed Prints
Orders for framed Fine Art Prints are processed in the same manner as described above.
The print is then transferred off-site to a specialist framer. The framer requires 1-2 weeks to frame and deliver the completed item.
‘Diamond’ Dusting
Please allow an extra few days after placing your order for additional ‘diamond’ dusting, if ordered.
Homeware
Homeware orders will be picked, packed and dispatched within 48 hours of your order being received.
Delivery
Wherever possible we use ‘Tracked & Signed For’ deliveries to ensure that you receive your item safely and securely. In some cases, this does mean a higher shipping cost than the standard postal service, but in our experience, this is the safest and most reliable way to get items to you in a reasonable time span and perfect condition.
Because print and original artwork is typically bulky and/or heavy, time must be allowed for delivery, even with ‘Tracked & Signed For’ services. We provide information on this below.
Please note delays can usually be avoided by ensuring that your address details are correct and in full.
United Kingdom
Typically, deliveries should take 4-5 working days but please allow 1 week.
United States, Europe & Rest Of World
International shipping is carefully calculated on the weight, size and value of your order, so the options can vary depending on what you have purchased.
The simplest way to see is to head through to the checkout and enter your delivery address/country; we’ll automatically show you the wide variety of available options you have, but don’t worry, you won’t be charged.
Unfortunately, we cannot ship to some countries, or the rates must be checked at the time of order. Please contact us at info@twofacedtwins.com if you cannot secure a shipping rate for your location at the checkout.
Deliveries are sent by priority mail, and the following timescales should be allowed:
United States – Please allow 2 weeks
Europe – Please allow 1-2 weeks
Rest of World – Please allow 2-4 weeks
Allow extra time for framed items as described above.
Please note, international shipments require the recipient’s phone number and email address. Most carriers will not deliver to PO Boxes. We reserve the right to refuse certain locations, destinations, or addresses.